NAAM

User Manual

The complete guide to the NAAM Platform — learn how to use every feature step by step.

Secure Multilingual Multi-Role Responsive

1. Introduction

Introduction

Welcome to the NAAM Platform — the comprehensive platform for managing members, achievers, programmes and events. The platform empowers members to interact with content, apply for programmes and events, and track their achievements.

Platform Goal
Provide a unified digital environment that connects members with development and achievement opportunities within an organised and integrated system.
Target Audience
Members, Achievers, Youth Leaders, Experts, Partners, and Media representatives.

Multilingual

Arabic · English · French · Spanish

Responsive

Web & Mobile

Secure

Roles & Permissions

Cloud

Available 24/7
Supported Languages
🇸🇦 العربية Arabic
🇬🇧 English English
🇫🇷 Français French
🇪🇸 Español Spanish
Use the globe icon in the top bar to switch the interface language at any time.

2. Login & Account Access

Login & Account Access
Login Steps
  1. 1
    Go to the Login Page

    Open your browser, navigate to the site, then click the "Login" link in the top navigation bar.

  2. 2
    Enter Your Credentials

    Enter your registered email address and password in the provided fields.

  3. 3
    Click "Sign In"

    Click the Login button. You will be redirected automatically to the dashboard or home page.

  4. 4
    Email Verification (New Accounts)

    If your account is new, check your email and click the activation link before logging in.

Login screenshot
The login page with fields for email and password.
Create a New Account
  1. 1
    Go to the Registration Page

    Click the "Register" link in the navigation bar or at the bottom of the login form.

  2. 2
    Fill in the Registration Form

    Enter your full name, email address, password, and nationality. All fields are required.

  3. 3
    Activate Your Account

    You will receive an email containing an activation link. Click it to activate your account and start using the platform.

Forgot Your Password?
  1. 1
    Click "Forgot Password"

    On the login page, click the "Forgot your password?" link below the login form.

  2. 2
    Enter Your Email Address

    Enter the email address associated with your account.

  3. 3
    Follow the Reset Link

    You will receive an email with a password reset link. The link is valid for a limited time.

  4. 4
    Enter a New Password

    Enter a strong new password twice to confirm, then save the changes.

Make sure to use a strong password containing uppercase and lowercase letters, numbers, and symbols — at least 8 characters.

3. Dashboard Overview

Dashboard Overview
The administrative dashboard is available to administrators only. Regular users interact directly with the main website. What you see in the dashboard depends on your role's permissions.
Main Interface Components
Sidebar Menu

Contains all section links accessible based on your role. It can be collapsed to expand the content area.

Summary Cards

Displays quick statistics such as the number of members, programmes, and active events.

Notifications

Alerts for new events, subscription requests, and system changes.

Account Menu

Contains links to edit profile, change password, and logout.

Dashboard screenshot
The main dashboard showing sidebar menu, summary cards, notifications, and account menu.

4. System Features

System Features
Profile Management

Edit your personal information, profile picture, contact details, and change your password.

Programmes & Events

Browse available programmes and events and apply for participation with ease.

Achievers

View the achievers list, accomplishments, and certificates awarded to members.

Magazine & Blog

Read articles and knowledge content in the magazine and Brain Honey blog.

NAAM Song

Listen to the platform anthem and share it within the community.

Social Affiliation

Interact with the platform community through the social affiliation page.

Contact & Support

Send your enquiries and suggestions directly to the team via the contact form.

About the Organisation

Learn about the platform's mission, vision, and goals from the "About Us" page.

How to Edit Your Profile
  1. 1
    Open the Account Menu

    Click your name or avatar in the top navigation bar to open the options menu.

  2. 2
    Select "Edit Profile"

    Click the "Edit Profile" link from the dropdown menu.

  3. 3
    Update Your Data

    Modify the required fields such as name, profile picture, and contact information.

  4. 4
    Save

    Click the "Save Changes" button to confirm edits. A confirmation message will appear on success.

How to Apply for a Programme or Event
  1. 1
    Browse Programmes & Events

    Navigate to the "Programmes & Events" section from the top navigation bar.

  2. 2
    Choose a Programme

    Click on the programme or event you wish to join to view its details.

  3. 3
    Submit an Application

    Click the "Apply for Programme" button and fill in the required form.

  4. 4
    Track Application Status

    You can monitor your application status from your profile or wait for an email notification.

5. Roles & Permissions

Roles & Permissions

The system operates on a roles and permissions model. Each user is assigned a role that determines what they can see and do within the platform.

👑
Super Admin
  • Full system control
  • Manage roles and permissions
  • Full platform settings
  • Access all sections
🛡️
Admin
  • Manage content and users
  • Manage programmes and events
  • View reports and statistics
  • Manage general settings
👤
Member
  • Edit personal profile
  • Apply for programmes and events
  • Read content
  • Contact via form
🏆
Achiever
  • View achievers page
  • Manage achievement profile
  • Same permissions as member
🌟
Youth Leader
  • Manage youth leadership content
  • Manage chapters and groups
  • Same permissions as member
🎓
Expert
  • Manage expert profile
  • Participate in programmes
  • Same permissions as member
🤝
Partner
  • Manage partnership data
  • View offers and benefits
  • Same permissions as member
📰
Media
  • Manage media content
  • Publish news and articles
  • Same permissions as member
🌐
External
  • Limited content access
  • Browse public information
  • Contact via form
The role is assigned by the system administrator when creating or upgrading an account. Users cannot change their own role.

6. Data Management

Data Management
Operation How to Perform It Who Can Execute It
Add Click the "Add New" or "+" button at the top of the table or section, complete the form and save. Admin, Super Admin, and roles with create permission
Edit Click the pencil icon ✏️ next to the record you want to modify, update the fields and save. Admin, Super Admin, and the user for their own personal data
Delete Click the trash icon 🗑️ next to the record, then confirm deletion in the confirmation dialog. Admin and Super Admin only
Search Use the search field at the top of the table or section along with the available filter options. All authorised users for that section
Filter Use the filter dropdowns to narrow results — e.g. filter by status, date, or type. All authorised users for that section
Export Click the "Export" button to download data as Excel or PDF depending on the section. Admin and Super Admin
Warning: Deletion is permanent and cannot be undone in most cases. Always confirm before executing any delete operation.
Data management screenshot
Example data management interface showing table with search, filter, and action buttons (add, edit, delete, export).

7. Common Issues & Solutions

Common Issues & Solutions

Possible Causes & Solutions:
  • Ensure your account is activated via the email activation link sent after registration.
  • Check that Caps Lock is not enabled when entering the password.
  • Try resetting your password via the "Forgot your password?" link.
  • Make sure you are using the same email address used during registration.

  • Check your Spam / Junk folder.
  • Make sure you entered the email address correctly.
  • Wait a few minutes and try again.
  • If the issue persists, contact technical support.

Some sections and features are available only to specific roles. If you believe you should have access:

  • Make sure you are logged in with the correct account.
  • Check your email for notifications about a permissions upgrade.
  • Contact the system administrator to request a permissions update.

  • Refresh the page (F5 or Ctrl+R).
  • Clear the browser cache and try again.
  • Try opening the site in another browser or in a private/incognito window.
  • If the issue persists, take a screenshot and send it to support with a description of the problem.

  • Ensure all required fields (marked with *) are filled in.
  • Make sure uploaded file sizes are within the allowed limit.
  • Check your internet connection.
  • Read the error messages that appear below the fields carefully and address them.

  • Click the globe icon at the top of the page.
  • Select the desired language from the dropdown menu.
  • If the language does not change, refresh the page.

8. Technical Support

Technical Support

The technical support team is available to assist you with any enquiry or issue you encounter while using the platform. You can reach us through any of the following channels:

Email

naam@dnci.net
Phone

+961 5 953 741
Contact Form

Send your enquiries directly
LinkedIn

Follow us on LinkedIn
Support Hours: Sunday – Thursday, 9:00 AM – 5:00 PM (Beirut time). You may send emails at any time and will receive a response within one working day.

Last updated: May 2026  |  Version 1.0

9. Magazine, Events & Programs, and Brain Honey

Exploring Featured Content

Magazine

The Magazine is a dedicated space for sharing articles, stories, news, and updates related to the NAAM Platform and its community. Here you can discover inspiring content, success stories from members, and latest announcements.

Key features of the Magazine:

  • Browse Articles: Explore a curated collection of articles and stories.

  • Search & Filter: Find articles by category, author, or publication date.

  • Save Articles: Bookmark your favorite articles to read later.

  • Share Content: Share articles on social media platforms.

Events & Programs

Events & Programs is the central hub for discovering and managing upcoming events, workshops, training programs, and webinars. This section allows you to view event details, register for programs, and track your participation.

Key features of Events & Programs:

  • Browse Events: View all upcoming events and programs with dates, times, and locations.

  • Registration: Enroll in events and programs directly through the platform.

  • Attend Virtually or Physically: Select your preferred attendance method.

  • Track Status: Monitor your registration status and receive confirmations.

  • Calendar View: View events in calendar format for better planning.

Brain Honey

Brain Honey is an advanced learning and knowledge management platform integrated within NAAM. It offers a rich repository of educational resources, courses, and learning materials designed to support your personal and professional development.

Key features of Brain Honey:

  • Course Library: Access organized learning paths and educational courses.

  • Learning Materials: Download books, guides, videos, and interactive resources.

  • Progress Tracking: Monitor your learning progress and completion status.

  • Certifications: Earn certificates upon completing courses and assessments.

  • Interactive Content: Participate in quizzes, assignments, and discussions.

Note: Access to certain sections may depend on your user role and membership status. If you do not see these sections in your interface, contact the administrator to request access.